Healthcare payment integration
NACCA helps organizations obtain, implement and support payment integration with Epic. Our role is to help you bring the integration into your payment environment and support its use.
What sets your options
Available payment and security options
Start with your Epic environment
Discuss the applications your organization uses and how they are hosted. The scope of an integration needs to be considered for that combination.
Payment workflows
Patient payment, then Epic
Options include credit and debit cards, digital wallets such as Apple Pay and Google Pay, and ACH/check payments.
Payments taken through supported workflows can post directly into Epic.
Configurable reporting can help teams review payment activity.
Method support, posting behavior and reporting options depend on the application, environment and configuration. Discuss your intended workflow with NACCA before assuming an option applies.
Pharmacy
Pharmacy capabilities include IIAS transaction support and healthcare-benefit-card options, including HSA/FSA. HRA card support is also available within the integration, subject to applicable configuration and acceptance requirements.
Acceptance depends on the card program, merchant eligibility, application and configuration. This does not establish universal card acceptance or automatic eligibility.
Community Connect
Health systems can extend payment functionality to affiliated organizations through their Epic environment.
The available functionality depends on the host environment and each affiliate's configuration and payment requirements.
Security options
These options depend on the payment method and deployed configuration. They do not eliminate PCI obligations or guarantee security or lower costs.
You work with one payments team from your first question to day-to-day support.
Approves the merchant account, processes transactions and funds deposits.
Maintains your business software. Responsibility for the payment connection depends on the integration.
Responsibilities can vary by processor, software and configuration. NACCA confirms them for your setup.
NACCA support
NACCA is generally your first contact for integration support. Integration partners and payment gateways can also assist during their office hours; availability varies.
View merchant support options800-258-8472203-622-0177support@nacca.com
Monday–Friday, 9:00 a.m.–5:30 p.m. Eastern Time.
After hours, leave a voicemail or email. NACCA responds as soon as possible, which may be when office hours resume.
NACCA's office hours are separate from your own processor's 24/7 support, including weekends and holidays. Find the appropriate processor number on Support. Partner and gateway availability varies.
Discuss your requirements, dependencies and merchant account structure with NACCA.
Next step
Tell us about your business, the systems you use, and what you want to improve.
Contact the Payments TeamEpic, MyChart, Resolute, Welcome, Tapestry and Willow are registered trademarks of Epic Systems Corporation. Other product names belong to their respective owners. Their use here does not imply endorsement or certification of NACCA.
