Help with your payment account.

Funding & deposits

Questions about a deposit, batch or funding report?Contact NACCA first. Note the date and the batch or report involved when asking about your account’s funding activity.

Devices & terminals

A device isn’t working as expected?Contact NACCA first with the device model and any displayed error message.

Gateways & payment portals

Trouble with a gateway, virtual terminal or payment link?Contact NACCA first. Identify the service and describe the step where the problem occurs. Gateway access can differ from reporting access.

Reporting & account access

Need statements, payment reports or help signing in?Contact NACCA for help choosing your reporting service, registering or resolving access questions.Choose your reporting service

Chargebacks & disputes

Received a dispute or chargeback notice?Contact NACCA first with the notice reference and stated response date. Continue to follow the response instructions on your notice.

PCI & security notices

Questions about a PCI notice or account requirement?Contact NACCA first about the notice or account requirement so the appropriate PCI service and next step can be clarified.

Supplies

Need receipt paper or other device supplies?Contact NACCA first with your device model and the supplies you need.

Account changes

Need to update business details or discuss your account?Contact NACCA first. Ask for the approved process before sending bank details or other sensitive documents.

Integrations & software

Need help with payments in your software?Contact NACCA first. Tell us which software you use, what you expected to happen, and what happened instead.

Describe the issue and the service or device involved. Do not share passwords or full card numbers.